Terms & Conditions

MEMBERSHIP PERIODS

Membership payments are processed every fortnight from your join date. Each payment covers classes for the following 14 days.

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MEMBERSHIP CHANGES

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Camp Pilates members are welcome to swap between membership options. To make a change, simply email us at hello@camppilates.co.nz.

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MEMBERSHIP SUSPENSION

You are welcome to pause your membership at any time, for a minimum of 7 days. You may do this once per year at no cost. Any additional suspensions will incur a non-refundable fee of $5 per week.

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To suspend your membership, please email us at hello@camppilates.co.nz with at least 7 days’ notice before your next scheduled direct debit payment.

Please note: Suspending your membership extends your membership term by the length of the suspension, except for Founder memberships, which expire 12 months from the start date.

CANCEL MEMBERSHIP

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Memberships are subject to a minimum 3-month term, which must be completed before cancellation.

After the initial term, you may cancel your membership by emailing us at hello@camppilates.co.nz with at least 7 days’ notice before your next scheduled direct debit. All cancellation requests must be submitted in writing. You will receive an email confirmation once your cancellation has been processed.

Memberships are paid in advance, so refunds cannot be issued if notice is not provided within the required timeframe.

We understand that life can be unpredictable, so please contact us directly to discuss your situation if needed.

INTRO PASS

The introductory offer may be used once only and is valid for 14 days from the date of your first class after purchasing the pass.

If you have previously attended a casual session or purchased a 10-class pass, you are still eligible to purchase the introductory pass.

Please note, introductory passes cannot be paused or extended under any circumstances.

BOOKING POLICY

Class sizes are limited, so we strongly recommend booking online or via the Camp Pilates app to secure your place. Bookings open 3 weeks in advance.

If you need to cancel, please do so at least 12 hours before class starts.

• Casual, Intro Pass, Fortnightly Membership, and Class Pass holders will be charged for any class they miss without proper notice.

• Unlimited members will incur a $20 no-show fee or a $10 late cancellation fee if cancelling less than 12 hours before class.

There are no exceptions, as your spot could have been used by another member.

RETURNS & REFUNDS

All purchases and direct debit transactions are non-exchangeable, non-refundable, and non-transferable. We are unable to issue refunds for unused membership periods, casual classes, or class passes.

GENERAL TERMS

Camp Pilates reserves the right to cancel or change teachers, events, classes, or workshops without prior notice.

PRIVACY POLICY

We will not share your email address or any other personal information with any third party.